Privacy Policy
Your privacy is important to us. It is the policy of the Lumos Web site to respect your privacy in relation to any information that we may collect from you on the site Lumos Web, and other sites we own and operate.
We work based on the Data Protection Law (13.709/2018) which provides guarantees of privacy, confidentiality, retention, protection of fundamental rights of freedom and the free development of the person's personality. In addition, we respect the Federal Constitution of the Federative Republic of Brazil, the Consumer Protection Code (Law 8.078/90), Marco Civil da Internet (Law 12.965/14).
We only ask for personal information when we really need it to provide you with a service. We do this by fair and lawful means, with your knowledge and consent. We also tell you why we are collecting it and how it will be used.
We make it clear why we are collecting it and how it will be used, as everything is done for correct general administration.
We only retain the information collected for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means under current legislation to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We do not share personally identifiable information publicly or with third parties, except by court order.
Our website may have links to external websites that are not operated by us. Therefore, we are not responsible for third-party damages. Please be aware that we have no control over the content and practices of third party websites and cannot accept responsibility for their respective privacy policies.
As a consumer, you are free to decline our request for personal information, with the understanding that we may not be able to provide some of the services you desire.
Continued use of our site will be deemed acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us at contato@lumosweb.com.br.
Our policy is constantly updated.
The data subject is hereby aware that the content of this Privacy Policy may be changed at the discretion of the Lumos Web site, regardless of notice or notification. In case of alteration, the modifications take full effect from the moment they are made available on the website.
The Lumos Web site is not responsible if you use your data incorrectly or untruthfully, being excluded from any liability in this regard.
Cookies Policy
What are cookies?
As is common practice with almost all professional websites, this site uses cookies, which are small files that are downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however this may downgrade or 'break' certain elements of the site's functionality.
How do we use cookies?
We use cookies for a variety of reasons, detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies if you are not sure whether or not you need them if they are used to provide a service you use.
Disable cookies
You can prevent cookies from being set by adjusting your browser settings (see your browser Help on how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in the disabling of certain functionality and features of this website. Therefore, it is recommended that you do not disable cookies.
Cookies We Set
- Survey Related Cookies
We periodically offer surveys and questionnaires to provide you with interesting information, useful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after pages have been changed. - Form-related cookies
When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember the User details for future correspondence. - Site Preference Cookies
To provide you with a great experience on this website, we provide functionality to set your preferences for how this website runs when you use it. To remember your preferences, we need to set cookies so that this information can be called up whenever you interact with a page that is affected by your preferences.
Third Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this website.
- This website uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the website and how we can improve your experience. These cookies can track things like how much time you spend on the site and the pages you visit, so we can continue to produce compelling content.
For more information about Google Analytics cookies, see the official Google Analytics page. - Third-party analytics are used to track and measure usage of this site so that we can continue to produce compelling content. These cookies can track things like the time you spend on the site or the pages you visit, which helps us understand how we can improve the site for you.
- We periodically test new features and make subtle changes to the way the site presents itself. When we are still testing new features, these cookies may be used to ensure you receive a consistent experience while on the site, while we understand which optimizations our users appreciate most.
- As we sell products, it's important for us to understand statistics about how many visitors to our site actually buy, and so this is the type of data these cookies will track. This is important to you as it means we can make accurate business forecasts that allow us to analyze our advertising and product costs to ensure you get the best possible price.
User Commitment
The user undertakes to make proper use of the contents and information that the Lumos Web site offers, with an enunciative, but not limiting character:
- A) Not to engage in activities that are illegal or contrary to good faith and public order;
- B) Respect for all national or international legislation to which Brazil is a signatory;
- C) Not to spread propaganda or content of a racist, xenophobic nature, bookmakers, games of chance, any type of illegal pornography, in support of terrorism or against human rights;
- D) Do not cause damage to the physical (hardware) and logical (software) systems of the Lumos Web site, its suppliers or third parties, to introduce or spread computer viruses or any other hardware or software systems that are capable of causing damage previously mentioned;
- E) The published contents have copyright and intellectual property rights reserved, as established by Copyright Law n. 9,610, of 2.19.1998 of the Brazilian Federal Government and related matters. Any infringement will be reported to the competent authorities.
Data Subject Rights
The holder of personal data has the right to request from the Lumos Web site, through the specific processing channel, at any time, upon formal request, information regarding their data.
Requests will be analyzed in accordance with current legislation within a period of 72 hours, unless otherwise determined by law and/or by law.
Data subjects, according to the text of the LGPD, can exercise their rights through:
- Confirmation of the existence of treatment;
- Anonymization, blocking or elimination of unnecessary, excessive or processed data in violation of the provisions of this Law;
- Information of the public and private entities with which the controller made shared use of data;
- Information about the possibility of not providing consent and the consequences of not providing consent;
How to exercise your data subject rights?
- For other requests regarding the rights of the holder of personal data, please contact us at contato@lumosweb.com.br;
More information
We hope this is clear, and as mentioned earlier, if there's something you're not sure whether or not you need, it's generally safer to leave cookies enabled if it interacts with one of the features you use on our site.
The Lumos Web site will make every effort to safeguard the information and data collected from the user by the site. However, considering that there is no fully effective and secure means of transmission and retention of electronic data, the Lumos Web site cannot guarantee that unauthorized third parties do not succeed in improper access, exempting itself from any liability for damages resulting from the conduct from third parties, external attacks on the site such as: viruses, invasion of the database, technical defects or defects, as well as operational defects resulting from the use of the site and due to connection failures.